1. Acceptance of Terms

By accessing or using Watchio's services, you agree to be bound by these Terms. If you are using the services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Watchio provides an observability platform including infrastructure monitoring, application performance monitoring, log management, and alerting services. The specific features available to you depend on your subscription plan.

3. Account Registration

To use our services, you must:

Create an account with accurate and complete information
Maintain the security of your account credentials
Promptly notify us of any unauthorized access
Be at least 18 years old or have parental consent

4. Acceptable Use

You agree not to:

Use the service for any illegal purpose
Violate any laws or regulations
Infringe on the rights of others
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the service
Transmit malware or harmful code
Use the service to send spam or unsolicited messages
Resell or redistribute the service without authorization

5. Payment and Billing

For paid plans:

Fees are billed in advance on a monthly or annual basis
All fees are non-refundable unless otherwise stated
We may change pricing with 30 days notice
You are responsible for all applicable taxes
Failure to pay may result in service suspension

6. Your Data

You retain ownership of all data you submit to the service ("Your Data"). By using the service, you grant us a limited license to process Your Data solely to provide the service. We will handle Your Data in accordance with our Privacy Policy.

You are responsible for ensuring you have the right to submit Your Data and that Your Data does not violate any laws or third-party rights.

7. Intellectual Property

Watchio and its licensors own all rights to the service, including all software, documentation, and content. These Terms do not grant you any rights to use our trademarks or branding without prior written consent.

8. Service Level Agreement

For eligible plans, our service level commitment is detailed in our Service Level Agreement. Free tier users are not covered by the SLA.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WATCHIO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11. Termination

Either party may terminate this agreement at any time. Upon termination:

Your access to the service will be revoked
We may delete Your Data after a grace period
You remain responsible for any outstanding fees
Provisions that should survive will remain in effect

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts of San Francisco County, California.

13. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes at least 30 days before they take effect. Your continued use of the service constitutes acceptance of the modified Terms.

14. Contact

For questions about these Terms, contact us at legal@watchio.io.

Terms of Service